Privacy Policy

1. What Fusion Core is

Fusion Core is a media player and library manager for media you already own. Apart from a small licensed sample library included so the App has something to play on a new machine — a set of built-in mood tracks, nine short films and twelve sample albums — we do not provide, host, supply, distribute or sell any music, films, television or other media content. Internet radio and podcast streams are third-party public feeds that you choose to play.

2. Information that stays on your PC

The following is held on your computer and is not transmitted to us:

• Your media library details — titles, artists, albums, artwork and folder locations
• Playback history, play counts, resume points, favourites, playlists and equaliser settings
• Local usage counters the App keeps to arrange its own screens
• Microphone and camera input used by the karaoke features (see section 4)
• Your photo library and the edits you make to it, other than where you choose to run a paid AI tool (see section 5)

This information is stored in your Windows user profile and is removed when you uninstall the App and delete its data folder. Usage statistics, which you can choose to share, are described in section 3.

3. Information we collect

• Account information (optional): the App works without an account. If you choose to create or sign in to a Fusion Core account, your email address and password are sent to our account server at fusioncoremobile.com to sign you in. Only your email address and a sign-in token are kept on your PC. If you forget your password, we email you a link to set a new one. The link works once and expires after an hour.
• Device information (only if you enable remote access): if you turn on mobile or TV access, the App registers your computer with our server so remote connections can reach it. This includes your computer’s name, a device identifier and connection tokens. When you use mobile or TV access away from your home network, the connection between your device and your PC passes through our relay server so the two can reach each other.
• Subscription information (Pro only): if you have Fusion Core Pro, we record that your account holds it, together with its plan, status, renewal date and where it came from (our website, Amazon, or a code we gave you), so the App can unlock Pro features. Payments on our website are handled by our payment provider, Stripe, and purchases in the Fire TV app are handled by Amazon — we do not receive or store your card number or any other payment details. Section 6 sets out what we receive about a purchase made through Amazon.
• AI credit balance (only if you buy credits): if you buy credits for the paid Photo Center AI tools, we keep a record of the credits added to your account and the credits spent, so your balance is correct on any PC you sign in to. Credits are sold only on our website, and payment is handled by our payment provider, Stripe — we do not receive or store your card number.
• Usage statistics (only if you choose to share them): the App asks you once whether to share usage statistics, and you can change your answer at any time in Settings → Privacy. If you say yes, the App sends us a summary a few times a day of which parts of the App you used, how often and for how long, and how often you used a few features, such as playing videos and casting. The summary includes the App version, whether you use Lite or Pro, and a random identifier created for this installation. It never includes your name, email address, account, file names, titles, folders or searches, and we do not store your IP address with it. We use it to decide what to improve. If you switch it off, sending stops and we delete the statistics held for that identifier.
• Problem reports and feedback (only if you send one): if you use Report a problem or answer a feedback question, the App sends us your email address, your message, the question you were answering, the App version, whether you use Lite or Pro, and your operating system. We use this only to look into what you reported and to reply to you.
• Movie guests (only if you invite someone): with Fusion Core Pro you can invite up to five people to watch films from your PC on their phones. When you invite someone, you give us their email address and, if you choose, a name for them, and we keep these with the invite. The invite link works for 14 days. The person you invite sees your email address, so they know who the invite is from, and signs in with their own Fusion Core account. Only invite people who are happy for you to give us their email address. When you remove a guest, or either of you deletes your account, the invite is deleted.
• Online games (only if you play online): if you play a game against other people online, the App signs in to our game server and sends your player name and your moves so the match can run. The other players in the match see your player name.
• Basic technical data: standard server logs, such as IP address and request time, when the App contacts our servers. These are used for security and to keep the service running.

4. Microphone and camera

The karaoke features can use your microphone, and optionally your camera, so you can sing along and see yourself on screen.

This audio and video is processed live on your computer purely to produce what you hear and see in the App. It is never recorded, saved, uploaded or transmitted — not to us and not to anyone else. These features stay off until you switch them on, and the microphone and camera are released when you leave karaoke.

5. Photo AI tools

Photo Center includes AI editing tools. They fall into two groups, and the App shows you which is which before you use them.

Tools shown as free run entirely on your computer. Your photo is never uploaded, and these tools keep working with no internet connection.

Tools shown with a credit price are processed by an external AI service. When you run one, the App sends a resized copy of the single photo you have selected — and, for tools where you brush an area, the outline you brushed — to our server, which passes it to our AI processing provider, Bria AI. The finished image comes back the same way. This happens only at the moment you run the tool.

We do not store your photos. The image passes through our server in memory and is not written to disk, kept or logged. What we record is the credit spent — the tool used, the number of credits and the time — never the image. Bria AI processes the image under its own privacy terms.

The rest of Photo Center — importing, browsing, albums, and every edit that is not an AI tool — stays on your computer.

6. Fusion Core Mobile (Android phones, Android TV and Fire TV)

Fusion Core Mobile is our app for Android. It is available on Google Play for Android phones and Android TV, and on the Amazon Appstore for Amazon Fire TV. It plays music, films, radio and podcasts from your own PC running Fusion Core. On a TV it opens a screen made for the TV. It does not hold a media library of its own.

• Account (required): the app needs a Fusion Core account. When you sign in, your email address and password are sent to our account server at fusioncoremobile.com. The app keeps your email address and a sign-in token, never your password. On Fire TV you can also create your account on the TV, which sends us the email address and password you choose.
• Signing in on a TV: on Android TV (Google Play) you link the app to your account by entering the code the TV shows at fusioncoremobile.com/link, and we store a device identifier and a device key so the TV can reconnect to your account securely. On Fire TV (Amazon Appstore) there is no code: you sign in on the TV with your email address and password, and the TV keeps a sign-in token so it can reconnect without asking for your password again. Either way, the TV keeps the details it needs to reach your PC, how far you got in each title, which titles its Home screen has shown you, and your settings. Signing out removes the connection details, and uninstalling the app removes everything.
• Buying Pro on Fire TV (only if you buy): in the Fire TV app, Fusion Core Pro is bought through Amazon’s in-app purchasing. Amazon takes the payment, and we never see your card or any other payment details. When you buy Pro, or choose Restore purchases, the app sends our server the purchase receipt and the user ID that Amazon gives our app for your Amazon account. Amazon does not give us your name, email address or postal address. Our server checks the receipt with Amazon’s Receipt Verification Service and keeps the receipt ID, the Amazon user ID, the product and plan, the purchase, renewal and cancellation dates, any grace period Amazon allows, whether it was a test purchase, and the Fusion Core account it belongs to. Our server checks every running purchase with Amazon again about every six hours, so renewals, cancellations and refunds show on your account. Section 10 explains how long we keep these records.
• Connecting to your PC: the phone asks our server which PCs are registered to your account. It then connects to your PC directly on your home network, or through our relay server when you are away from home. The phone gives itself a random device identifier and a name (“My Phone” unless you change it) so your PC can tell your devices apart.
• What stays on your phone: your playlists, queue, resume points, watch history, equaliser settings, lists and artwork copied from your PC, and any songs or podcast episodes you save for offline play. All of this is removed when you uninstall the app or clear its data.
• Third-party services: the phone fetches podcast feeds and plays podcast episodes and radio streams directly from their publishers. To show lyrics, it sends the song title and artist to LRCLIB (lrclib.net). On a phone it loads its fonts from Google Fonts. Each of these services sees your IP address and handles it under its own privacy policy.
• Watching as a guest: if someone invites you to watch their films (see section 3), you sign in with your own account and the app shows only that person’s films. Our server gives your phone a pass that lets it reach their PC, directly or through our relay server, for as long as they keep you as a guest.
• What it does not do: the app does not collect usage statistics, show adverts, or include analytics or crash-reporting tools. It does not access your location, contacts, microphone or camera. Android shows a notification with playback controls while audio is playing.
• Deleting your account: on a phone, go to Settings → Delete account. On a TV, Settings → About & Legal → Delete account explains how: on Android TV you delete it on our Delete your account page, and on Fire TV you can email us at support@fusioncoremobile.com from the address on the account, or use the same page. If you bought Pro through Amazon, cancel it in your Amazon account first — deleting your Fusion Core account does not stop Amazon renewing it.

7. Third-party services

To show artwork and information about your own media, the App may send a title, artist or album name to third-party services and display what they return. These services receive only the search terms needed to answer the request. They include The Movie Database (TMDB), MusicBrainz, Cover Art Archive, TheAudioDB, fanart.tv, Deezer, iTunes, the Radio Browser directory, and YouTube for trailers. The paid Photo Center AI tools are different — they send the image itself, and section 5 sets out what is sent and what is kept.

Each service processes requests under its own privacy policy. The Account links page also loads each website’s icon from Google. Payments on our website are processed by Stripe. Purchases in the Fire TV app are processed by Amazon, and we confirm them with Amazon as described in section 6. Account emails, such as password reset links, are sent by our email provider, Resend. Our servers, which hold your account, are run by our hosting provider, DigitalOcean. Some of these providers, including Stripe, Amazon, Bria AI, Resend and DigitalOcean, are based outside the UK and may process data there. Where personal information is processed outside the UK, it is protected by UK adequacy regulations (the “data bridge”) or by the contractual safeguards UK law requires. The App also checks fusioncoremobile.com for updates. If you installed from the Microsoft Store, Google Play or the Amazon Appstore, that store handles distribution under its own terms.

8. Why we use your information

UK data protection law requires a lawful basis for each use of personal information. Ours are:

• To provide what you have asked for (contract): your account and signing in, Fusion Core Pro and AI credits, purchases on our website or through Amazon, connecting your phone or TV to your PC, movie guest invites, online games, password reset emails, and replies to problem reports and feedback.
• Our legitimate interests: keeping the service secure and running, including server logs; preventing fraud and misuse, including checking that a purchase is genuine and that one purchase does not unlock Pro on more than one account; and looking up artwork and information for your own media.
• Your consent: usage statistics from the desktop App. You can withdraw consent at any time in Settings → Privacy.
• Legal obligation: keeping records of payments and purchases for tax purposes.

We do not use your information for advertising, and we do not make decisions about you by automated means that have legal or similarly significant effects on you.

9. Sharing

We do not sell your personal information. We share data only with the service providers named in this policy where needed to operate the service — including Stripe for payments on our website and Amazon to confirm purchases made in the Fire TV app — and otherwise only where required by law or to protect the security and reliability of the App.

10. Data retention

If you create an account, we keep your account record for as long as the account exists. You can delete your account at any time (see section 6, or our Delete your account page). Deleting it removes your account, your linked devices, your subscription and credit records, and any movie guest invites, and cancels any Pro subscription you pay for on our website. It does not cancel a Pro subscription bought through Amazon — only you can cancel that, in your Amazon account.

After your account is deleted we keep:

• Payments on our website: records of payments you made are kept, through our payment provider Stripe, for as long as UK tax law requires, normally six years.
• Purchases through Amazon: the purchase record described in section 6 (receipt ID, Amazon user ID, product, plan and dates) is kept for six years after the purchase or subscription ends. It lets a purchase that is still running be restored to a new Fusion Core account with Restore purchases, stops one purchase unlocking Pro on more than one account, and forms part of our business and tax records. It is no longer linked to your email address.

Usage statistics are deleted after 13 months, or when you switch them off. Information held on your own PC is under your control and is removed when you uninstall the App and delete its data folder.

11. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to certain processing. To exercise any of these rights, contact us using the details below. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk.

12. Children

Fusion Core and Fusion Core Mobile are not directed at children under 13, and we do not knowingly collect their personal information.

13. Changes

We may update this policy from time to time. The “last updated” date above will reflect any changes, and continued use of the App means you accept the revised policy.

14. Contact